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Frequently Asked Questions
Got some questions? Here are some answers...
- Can I use the theme on multiple sites?
- What are “Photoshop Files”?
- Can I use your themes with WP.com?
- What happens if I cancel my club subscription?
- Are .PSD files included?
- Can I buy a single theme?
- What is your refund policy?
- Do you offer discounts for multiple theme purchases?
- What support do I get?
- Can I extend the time in which I can receive support and theme updates?
- What does the FrogsThemes Club give me?
- What is FrogCare?
- Do you offer discount codes?
Yes, you are free to use our themes on as many website as you like. We do not place any restrictions on how many times you can download or use a theme, nor do we limit the number of domains that you can install our themes on.
Photoshop files are the original design files used to create the theme. If you’re looking can major updates to the look of a theme then these PSDs maybe useful to you.
Unfortunately not as WordPress.com doesn’t allow you to upload your own theme.
You can cancel your subscription at any point you wish. When you cancel, you will lose access to new themes, updates and support. But you can still use the themes you currently have as you were previously.
Photoshop files (or PSDs) are included in the club membership.
You can buy the PSDs for a particular theme as you purchase the theme. It is an additional purchase option.
Yes you can buy our themes individually. They range in price and come with 1 years support and theme updates. If you require the PSDs you can buy these as an additional purchase when adding the theme to your cart.
We do not offer refunds on our theme purchases or club membership. You are free to test the theme demos, read the theme documentation and ask as many pre-sale questions as you like until you are 100% satisfied the theme is right for you. Once purchased, our support team are on hand to help you with any issues you may encounter.
Yes we do. At the moment we have a fantastic incentive to buy multiple themes in one purchase, if of course joining the club isn’t right for you.
For every additional theme you purchase, you will receive a 75% discount off the value of that theme. The first theme will be full price and the most expensive theme will be classed as the first theme.
For example, if you add a developer theme and two professional themes to the cart, you will pay full price for the developer theme and you will get 75% off both of the professional themes.
Potentially a substantial saving.
You get 1 years free support and theme updates as standard with every theme purchase. If you need support for longer than a year you can purchase our special ‘FrogCare’ support package to extend it to three full years.
Our support consists of a support wiki, theme documentation and our famous 1-1 ticketing support desk. We believe in 1-1 support so you get the right advice from the people that built your theme.
Absolutely, we have a special support package that extends the standard 1 years free support and theme updates to 3 full years. We have called this ‘FrogCare’, an extended VIP support package for our most discerning customers. Add this in your cart when buying a theme or buy it separately at any point, day or night.
Access to every theme in our library PLUS every theme we release in the future. You have to be an active member of course and as soon as you cancel, you lose that VIP access.
While you’re active you get access to theme updates and support, so no need to worry about that expiring or having to purchase our FrogCare support package.
FrogCare is the name of our extended support and theme updates package. You can extend your default 1 years support and themes update to 3 full years for a small additional fee. If you’re an active club member you don’t need to purchase FrogCare.
Periodically we release special discount codes. These range in value and can apply to single theme purchases, club membership fees or both. Keep you eyes peeled for these codes around the web and on our blog. We also release email only offers so make sure you’re subscribed to our mailing list.